How To Order


We are constantly updating our catalogue with the latest as well as some earlier popular products. If you are not able to find what you are looking for, it may not have been published on our website yet. In that case, please feel free to contact us and we will let you know if it's available. Thank you.

Ordering

Shopping at Magic Castle is as easy 1-2-3. Just sign up for an account and input your contact details (etc. name, mobile number, address). The information will then be stored in our database to ease your buying process as well as any other future transactions. Once you are ready, just click, read, add to cart and checkout. It's that simple! We will then guide you step-by-step with the ordering process.

Membership

Please allow all up to 24 hours after payment for us to activate your membership. Once activated, we will send you a confirmation email with your member number. All you have to do is to log in with your own original USER ID and PASSWORD. The prices for all our merchandises will then automatically change to the discounted rates.

Payment

For your convenience, Magic Castle accepts the following modes of payment:

Internet Banking

ATM Fund Transfer

PayPal


We will further advise you regarding the payment process and details upon checkout.

Customers who have chosen Internet Banking/ATM Fund Transfer must inform us as soon as payment has been made. This will in turn speed up the order process and your products will arrive even faster!

You may do so by sending us an email to
enquiry[at]magiccastle.com.sg

Put ORDER in the subject header of your email and include the follwing information- 


Name:


Order Number/s:

Total Cost (SGD):

Date of payment (DD/MM/YY):

Time of payment (24 hour):


Payment for unavailable items will be duly refunded within 3 days.


Shipping


Singpost
Mail Service

Please note: Our fast shipping service guarantees your products to arrive at our physical shop with 4-7 days. However, it does not include delivery to your residence. We have included the delivery time in the tables below as stated by SingPost. Please check the SingPost website for the most updated prices.

Singapore

All packages will be sent viaSingpost or another courier company. Total shipping cost will be automatically calculated upon check out.


Any Other Countries

For customers residing in countries, we will only be using Singpost to send out all your products. We will be using the "Air Parcel" services for our customers as:

  • Estimated delivery within 6 to 14 working days to major cities of the world.
  • For non-urgent items, this mode of transport offers low in price but high in reliability.


Your order will be processed as soon as payment has been received.
If you need your products urgently in a shorter period of time, please drop us an email at enquiry[at]magiccastle.com.sg



Self-Collection

Should you prefer to self-collect, please indicate accordingly upon checkout. We will inform you once your items are ready for self-collection from our physcial shop at 150 Orchard Road, #04-35, Orchard Plaza, Singapore 229233 or call 67356349/62993305 during operating hours.

Feel free to
contact us should you have any questions.

 

 
Magic Castle
  MDA


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