If you find an exact item at a lower price in Singapore, contact us and let us know. We'll do our best to MATCH the price for you, and you can still earn REWARD POINTS towards future purchases!
Price Matching Policy
At Magic Castle, we are committed to providing our customers with the best value and service. We understand that you may come across lower prices for the same item from time to time. To ensure your satisfaction, we offer a Price Matching Policy to help you get the best deals on your magical purchases!
If you find a lower price for the same item at another retailer within Singapore, we will match that price, subject to the terms and conditions below.
How to Request a Price Match:
- Contact Us: Before placing your order, contact us to request a price match. Please provide the following details:
- The exact product name and description.
- The lower price and the name of the competitor offering it.
- A link to the competitor's website or a valid advertisement or proof of the lower price.
2. Verification: Our team will review the provided information and verify the competitor's price and let you know our decision.
3. Confirmation: Once we confirm the lower price and validate the competitor's offer, you may proceed to place your order at the matched price.
Price Matching Conditions:
- The item must be identical, including brand, model, size, color, and any additional features.
- The lower-priced item must be in stock and available for immediate purchase from the competitor.
- The competitor's offer must be publicly available and not a part of a restricted promotion or member-only pricing.
- Price matching applies only to retailers within Singapore.
In addition to matching the lower price, you will also earn loyalty points with every purchase at Magic Castle. These loyalty points can be redeemed towards future purchases, providing you with even more value for your money.
Magic Castle reserves the right to decline a price match request if it does not meet the conditions outlined in this policy or if we are unable to verify the competitor's offer. Our Price Matching Policy may be subject to change without prior notice.
We are committed to ensuring your magical shopping experience is both enjoyable and affordable. If you have any questions about our Price Matching Policy, please feel free to contact our customer service team.
Thank you for choosing Magic Castle for all your magical needs!